Terms and Conditions

Last updated: [28/02/2026]

This document (“T&C”) sets out the terms and conditions for using the website www.momirov.ro and the conditions for selling products marketed through it.

1. Seller identification

The website www.momirov.ro is operated by MOMIROV E-COMMERCE S.R.L., with its registered office in Str. Răsăritului 6, Recaș, 307340, Romania, Tax ID RO40244659, registered with the ONRC under no. J35/4325/2018 (“Momirov”, “Seller”, “Operator”).

Contact:

• Email: comenzi@momirov.ro
• Phone: 0371 230 834

2. Acceptance of terms

By accessing the website and/or placing an order, you confirm that you have read, understood, and accepted these Terms and Conditions.

We reserve the right to modify the T&C at any time. Changes apply from the date of publication on the site. For orders placed before the update, the T&C version valid at the time the order was placed applies.

3. Definitions

• User – any person accessing the website.
• Client / Consumer – a user who places an order; “Consumer” = a natural person acting for purposes outside their professional activity.
• Products – products sold on the website.
• Order – a request submitted by the Client for the purchase of one or more products.
• Distance Contract – the contract concluded between the Seller and the Client, exclusively through distance communication means.
• Courier – the transport company Momirov collaborates with.

4. General rules for website use

It is forbidden to use the website for illegal, fraudulent purposes, which may affect the platform's security or the rights of other users. We reserve the right to restrict access to users who violate these rules.

5. Website content. Intellectual property

All website content (texts, images, logos, graphic elements, databases, code) is protected by copyright and intellectual property laws. Use is permitted exclusively for personal and non-commercial purposes. Copying, distributing, modifying, or commercial exploitation is prohibited without Momirov's written consent.

Product images are for informational purposes only (minor differences in packaging/shade may exist depending on the batch, lighting, screen, etc.).

6. Product information

The products sold are cosmetic products. Information in descriptions is for informational purposes and does not represent medical promises.

• Results may vary depending on skin specificities and usage method.
• The Client is obliged to read the product label, instructions, and ingredient list (INCI) and to comply with the usage method.
• If there are sensitivities/allergies, we recommend testing the product before extended use.

Label prevalence: the official information (including ingredients, instructions, precautions) is that written on the label of the delivered product. In case of differences between the information on the website and the label (batch/formula/label updates), the label of the delivered product prevails.

7. Customer account

Creating an account is optional. The user is responsible for the accuracy of the data and for maintaining the confidentiality of account access. Momirov is not responsible for damages caused by unauthorized use of the account, if this is not due to a defect attributable to Momirov.

8. Placing an order. Time of contract conclusion

The distance contract is considered concluded only after Momirov accepts the order and dispatches it for delivery.

Usual steps:

1. The Client places the order on the site;
2. The system sends an automatic/preliminary confirmation (does not constitute acceptance of the order);
3. Momirov verifies the order (data, availability, fraud suspicions);
4. The accepted order is prepared and handed over to the courier; at this moment, the contract is considered concluded.

We reserve the right to refuse/cancel an order before the conclusion of the contract, including (but not limited to):

• incomplete/incorrect data;
• suspicions of fraud;
• stock unavailability;
• technical errors (including price/shipping/discount);
• repeated refused orders or repeated unsuccessful deliveries.

If a client has more than 2 refused orders or unsuccessful deliveries, Momirov reserves the right to refuse future orders and/or to request advance payment.

Products unavailable after order placement: if a product is not available, Momirov may:

• propose an extended delivery term; or
• propose a replacement; or
• cancel the product/order and refund amounts paid for undelivered products.

If we are unable to contact you (phone/email) within 48 hours, the order may be cancelled.

9. Prices, invoicing and payments

• All prices are expressed in LEI and include VAT, unless otherwise specified.
• Delivery costs and any fees (e.g., cash on delivery, if applicable) are displayed at checkout before completing the order.
• Momirov reserves the right to change prices; changes do not affect already accepted orders.

Price error: in the event of an erroneously displayed price (e.g., obvious difference from the real price due to a technical/material error), Momirov may cancel the order and will inform the client; Momirov is not obliged to deliver at the erroneous price.

Payment methods:

• Online card payment (through a payment processor)
• Cash on delivery (to the courier), where available

10. Discount codes / promotions

• Discount codes may have usage conditions (period, minimum cart value, eligible products, limited number of uses).
• Unless otherwise specified, codes are not cumulative.
• In case of partial return, the discount value will be recalculated proportionally, according to the promotion rules.

11. Loyalty program (in preparation)

Momirov may introduce loyalty programs (points/benefits). Program rules (granting, use, validity, exclusions, cancellations) will be published separately on the website and will become applicable from their effective date. We reserve the right to modify/close the program, respecting rights already acquired according to the published rules.

12. Delivery

• Delivery is made by Momirov's partner couriers; the Client cannot mandatorily select a specific courier.
• Estimated delivery time: 2–7 working days (may vary during busy periods, holidays, weather conditions, etc.).
• International deliveries (if available) are generally made with advance payment.

Unsuccessful delivery: if delivery is not possible after 2 attempts by the courier (due to reasons attributable to the recipient), the order may be cancelled and/or returned to Momirov. Shipping costs may remain the Client's responsibility, depending on the situation and the courier's policy.

Momirov is not responsible for delays caused by the courier or force majeure events.

13. Right of withdrawal. Returns

Consumers benefit from the legal right of withdrawal from the contract within 14 calendar days of receiving the products, in accordance with GEO no. 34/2014.

According to Article 16 letter e) of GEO 34/2014, the right of withdrawal does not apply to sealed products that cannot be returned for health protection or hygiene reasons if they have been unsealed after delivery. In the case of cosmetic products and perfumes, unsealed or used products cannot be returned.

In addition to the legal right of withdrawal, Momirov may offer an extended commercial return policy of 30 days, under the conditions established on the dedicated "Return Procedure" page.

Refunds and the full return procedure are detailed on the "Return Procedure" page, available on the website.

14. Reviews and user-generated content

Users can publish reviews, in compliance with the law and good practices (without illegal/defamatory language, personal data of others, misleading content, etc.). Momirov reserves the right to moderate/remove reviews that violate these rules or are reasonably suspicious (spam, duplicate content, offensive language).

15. Customer communications (email/phone/WhatsApp)

For the proper conduct of the contractual relationship, Momirov may send transactional and operational communications (e.g., confirmations, order status, delivery, clarifications) via email, SMS, phone, and/or WhatsApp, using the data provided by the Client.

Commercial/marketing communications (offers, launches, promotions) are sent only if there is an applicable legal basis (usually explicit consent), in accordance with the Privacy Policy.

16. Limitation of liability

To the extent permitted by law:

• Momirov is not liable for damages resulting from improper use of products, failure to follow instructions, or precautions on the label;
• Momirov is not liable for individual reactions (e.g., intolerances/allergies) when the product conforms to standards and the Client has been informed via the label and description;
• Momirov does not guarantee uninterrupted website availability (there may be temporary maintenance/errors/unavailability).

17. Force Majeure

Force majeure means any external, unforeseeable, absolutely invincible, and inevitable event (e.g., natural disasters, pandemics, strikes, cyber attacks, major infrastructure disruptions) that completely or partially prevents the execution of obligations. The affected party is not liable for non-performance during the force majeure event.

18. Data Protection

The processing of personal data is carried out in accordance with the Privacy Policy and Cookie Policy available on the website.

19. Disputes. Alternative Resolution

Any dispute will be attempted to be resolved amicably. If this is not possible, the dispute will be settled by the competent courts in Romania, usually within the jurisdiction of Momirov's registered office, depending on the status of the parties and applicable norms.

Consumers can also resort to alternative dispute resolution (ADR) mechanisms available in Romania, according to public information from the competent authorities.

20. Contact

For questions/requests:
comenzi@momirov.ro | 0371 230 834